I just sent the following to the Dunkin' Donuts online customer service:
I was just served the most disgusting bagel I've ever eaten. I requested a plain bagel, toasted, with butter and jelly. It came out ice cold and barely toasted. There were about 4 tablespoons of butter slathered onto the exact middle of the bagel, and a tiny amount of jelly squirted on top of that. It was absolutely foul, I couldn't even scrape off enough butter to make it palatable. I took one bite and threw the entire bagel out. You should be ashamed of yourselves.
I am well aware that Dunkin' Donuts does not do a great job with bagels. They always either barely toast them or burn them, and they put too much butter on. But I stop occasionally because they are half a block from my office. This morning, though, it was above and beyond disgusting. From now on, I will walk further to the deli with good bagels and decent service when I want a bagel. At least until my office moves to the financial district next month, when I'll have to search for an entirely new bagel place. But for today, I'm just hungry and annoyed.